The EE Community

Re: Signal problems

Signal on mine and wife's phone is none existing need to get it soughed !!

Hi, I arranged for anywhere roaming to take place as of today which I was informed included USA and Canada however as I have entered the United States I have not been informed via text like I was informed that this has been activated. how can I confi...

Resolved! When I click the link for Apple TV trial, the app says it will "renew" today

I'm just trying to sign up for the free 6 months, but the iOS app says it will renew on 4th Jan (i.e today), and that it's £8.99 "starting today".So I'm not sure whether to click subscribe, and it'll automatically apply the free months afterwards? I ...

Device payment

Trying to make a device payment. It keeps saying error at the end of call. Anyone else having payment problems?

Can’t link my New EE broadband to my account.

Hello,I’ve just moved my broadband onto New EE, it can’t locate the new product on my EE app (or online account). I have tried linking it, but keep getting an error message telling me there’s a problem and to ring up as ‘we need to check a few thing...

Roming

How to activate roming

Picture and sound breaking up intermittently

Have spent hours on phone to EE being passed from one team to another without problem being resolved, all they do is reboot hub and say the system is showing all green ticks. Not from my end it's not. Landline not working either, can't make or receiv...

EE HD v Sky UHD

Hi, We've just come over from Sky where we had UHD and now have EE HD and there seems to be a huge variation in quality. When we took this out EE said that as long as we had HD we shouldn't see the difference but it is significant. I wondered if thi...

EE app not working to manage Smart Hub Plus

I've hit yet another snag since moving over from BT to EE: when I open the app and go to manage my broadband, and select WiFi, it says I can't manage the settings because I'm not connected to my home WiFi. But I am: the router shows the phone as conn...

EE Broadband APP WifI Controls not working

I have recently signed up to EE Broadband. My broadband is working fine, however the APP WiFi controls feature and the Wifi enhancer are not available on the app or via the website. An error message appears and states it is a problem with EE. I ...

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