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EE Smart Hub (SH31B) - Painful Admin Experience.

I am EE BB and Mobile customer. I am posting my experience with the Smart Hub (SH31B) wondering if anyone else is experiencing the same. Before moving to EE (from Sky) I used the Sky Router (had to, for Sky Q to even work properly) with my own Deco ...

Billing

How do i stop paper bills and save £2.50 a month

Companies no longer want to talk to you without making it HARD

I want to TALK to someone on the TELEPHONE, can anyone tell me if this is possible, without having to jump through many unnecessary hoops?I have a question that could be asked / answered in seconds.

EE blocking Amazon Verification Codes

I am unable to update my Amazon password or connect to my Alexa as both require a verification code from Amazon, spoke with Amazon who went through lengthy checks, all correct their end of they are saying EE need to remove blocks? I can see this has ...

Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Anyone else getting this message as very unhappy with voice & online customer service trying to move from the useless BT onto EE but it appears as bad - disgusted with the UK so called Premier Communications Group - their having a Giraffe?

Can never get in touch!!

Can someone please tell me how to get in touch I’ve been trying for 2 days now. I havnt got time to sit on the phone for hours to try get through. Before was so much easier you could just click on chat and everything was sorted. you would think bein...

Fraud

Had fraud on my account! Ee let someone get on my account steal my number! There name is still on my account!! Changed all my passwords so getting no answers what so ever !! Been told different things by different people when I phone! Told to wait fo...

EE Website, is there anything but sales?

I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.I've spent hours and am going round in circles. This really shoul...

Very poor coverage around Shinfield, Spencers Wood area in Reading

I have been based in the Spencers Wood area since 2016 and the general coverage in the areas extending unto Shinfield, Riseley is very poor, getting 5G impossible, even making calls is hard all the time. Inside the home we have to resort to WiFi call...

Pack

I bough a SIM card and payed 20 pounds for the pack I wanted. When I got the card I made the number change to keep my old number and I had to pay again the same pack I had chosen to top up my card. How is this possible? Why did I had to pay for it tw...

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