The EE Community

Unable to access account details - we are getting things ready

Unable to access copies of bills as never gets past the error message.Screen refresh multiple times without any success.Account profile accessible so all my login credentials are valid - and despite this I've changed my password and used the new one ...

Who Cannot Use Their Wi-Fi Controls in the App? A Poll

I just transferred from being a BT customer to EE.I've incurred numerous problems, one of them being unable to use my Wi-Fi controls within the App.So, the question: " How many of us still cannot use their Wi-Fi controls within the app?"If you respon...

Third party charges

Hi, I’ve recently been charged £21.99 4 times in the space of 2 minutes by B Sony. I have no account with Sony. And EE are saying there is nothing they can do. I’ve been a customer for over 10 years never had any problems before. Is they anyway I can...

router returned on 2-2-24 but still billed £85 I have proof of posting

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hi everyone i want to ask can i use the ee public wifi i have ee sim contact becuse when i try to sign in and when i complete it it kicks me to first page to buy it or login 

Coverage in Hornchurch

Update: 18 April 2024 Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast, one permanent mast and a temporary mast to restore coverage as qui...

Re: Is it just me or is ee phone signal poor

I've noticed a huge degredation in network coverage in the past few months.  The network civerahe checker indicates I should get excellent coverage at home, but I currently get 1 bar, and sometimes that drops out!  I travel around the country a lot a...

Mini TV box showing btp 15000

Just tried to set up my new mini box and getting code btp 15000 and won’t let me view any channels. I am an EE TV customer and my main TV box works OK, letting me view all channels including my big sport channels Can anybody please help? Thanks John

Subscription packs

I am looking for packs, specifically of the subscription variety. Every time I click on a link Subscription Packs anywhere on the My EE website, all I see is the attached screenshot. So there are no subscription packs available, right?