The EE Community

Missing cable

How can I contact EE if live chat doesn’t work and I have no service abroad?

I am currently abroad and I didn’t activate roaming before I left. The online chat option does not work in the app, I can’t call EE as I have no service while abroad, how can I get in contact with customer service to activate my roaming?

Account number

Hey.i donthave email aith my Account number

No operator supported, so you can't add an eSIM

Hi everyone,I'm having trouble getting my Google Pixel Watch 2 to work in the UK with EE as my operator. I've already synced my EID with my phone number through EE, and they've confirmed everything is set up correctly on their end. Despite this, my w...

App and website error - This service is unavailable

I'm trying to switch broadband to EE and I want to review my options as I have two mobile contracts with EE. I need to check speeds, costs, discounts for mobile contracts etc. But all I get on the app is 'This service is unavailable - go to the broad...

EE TV order still hasn't 'completed' ... No Netflix, no Now TV

Hi, I moved from BT Broadband and Sky TV, to EE Broadband and EE TV, go live date 12th April. The order won't fully 'complete' because of some issue re de-activation of BT Digital voice,  meaning I can't view my EE account details properly and have n...

Deactivate voicemail on landline

Does anyone know how I deactivate the voicemail on my landline please 

Digital Voice issues

HiRecently migrated from another isp for my fttp 500mb with digital Voice.Fttp is working great, but having issues with maintaining digital Voice.After a couple of weeks faffing, I got it sorted (registering phone etc) at it was ok, but this week cal...

Can’t claim the 12 Months Game Pass

I recently moved from BT to EE broadband for EE 900 and everytime I’m trying to claim the 12 months Xbox Game Pass I receive the same error. 

Re: Can't get texts

Hi.  I am in the US and I am unable to get a network connection.  It's the same problem that happened last year about this time.  I have topped up and sent texts in the last two months, but I'm no longer able to connect to a network in the US.  It us...