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1ST PAYMENT

Hello mate i am new to EE i just got my device last friday and they  already charge me 30 pounds for the upfront soon im gonna pay my monthly payment that cost 55 pounds But when i see my first bill they gonna charge me 85 pounds What should i do? Th...

Broadband but no wi-fi with EE Smart Hub Plus

Initially had BT hub but during transition to EE they asked if I’d like a Smart Hub Plus. No extra charge, faster broadband so I said why not! Big mistake New hub worked for about ten days perfectly fine, then on 25th March everything gradually stopp...

Resolved! Puk code

The how to unlock or find your PUK code is outdated in the community forum. To find your PUK code, just to to account settings and scroll down and you will see a PUK code for your device. Make sure the number shown in the box at the top of the page i...

Wholenut by • Explorer
  • 2234 Views
  • 16 replies
  • 8 Helpful

Resolved! How to check type of EE fibre connection I have?

I have an EE Smart router with a Fibre connection and white EE Smart WiFi Discs.As I work from home, I need to replace my router with a third-party router so I have more control over the router configuration.I am looking for a third-party router with...

WiFi Controls in EE APP stuck on 'Installing update'

Hi, Hoping the community will be able to help me out. I installed my new Smart Hub Plus yesterday and I am trying to get into the WiFi controls from the EE App. I've been with EE for a number of years on full FTP. Signed a new deal the other day. Int...

Crj1981 by • Investigator
  • 672 Views
  • 13 replies
  • 1 Helpful

Strange phone call from EE.. anyone's here experienced?

Hello, someone name Charles called me and asking me for some questions. He speak very fast and I can't catch up.. So I asked him to repeat again then he told me , he the signal break down. Later, I receive an texts from him say;Hello,Its Charles from...

EE TV out of sync and sound issues

Hi,We've recently moved over from Sky Q due to the rising cost and benefits provided by EE as a long term phone contract holder. Had absolutely no issues with sky internet or TV. We are now using EE for both our internet and tv packages. Unfortunatel...

CerysDJ by • Visitor
  • 352 Views
  • 5 replies
  • 0 Helpful
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