Community Activity

Parental Controls

Hi,Anyone else unhappy that broadband parental controls are not available for "legacy accounts"? I upgraded my broadband only in November thinking I would have access to the parental controls that are heavily advertised. But no. I don't have access t...

Almamay5 by Investigator
  • 0 Views
  • 1 replies
  • 0 Helpful

Insurance claim delay

I have claim for lost phone insurance on 16/01/2023 but I can’t get any updates any one can help please Even they did not explain me why it takes more than one month to process every time they are change the claim.I have Claim lost claim later on the...

Shefe by Explorer
  • 1378 Views
  • 12 replies
  • 4 Helpful

Roaming

Hi, I have just paid £10 to use roaming in Australia. Just arrived in Australia and received a text from EE saying that all calls to countries outside the EU will be £1.35 a minute. I thought that calls to an Australian phone number would be included...

Robury by Visitor
  • 689 Views
  • 6 replies
  • 0 Helpful

Resolved! Xbox Game Pass not activating

Hi all,I'm having issues adding the free 12 month game pass to my account, every time I accept the T+C's it gives me an error. Tried multiple devices but nothing is working. How can I get this added to my account or can the link be fixed either on th...

Azorian10 by Investigator
  • 76 Views
  • 5 replies
  • 3 Helpful

Managing Smart Hub Plus using EEapp

I have just  transferred from BT TO EE broadband. Which went smoothly. I was impressed that I could transfer all my existing devices to the new hub by copying the old BT hub name and password to the new Smart Hub. I set the hub up using the app on my...

Requesting IMEI number

Appalling response & service from EE stores online.Ordered iPhone & the parcel has been tampered with.I have requested for the IMEI number that’s on EE’s records as it’s not stated on the emailed invoice. I want to make sure there is no foul play as ...

cotract status

has anyone been able to get on the ee website to see their contract status i cant seem to get into it to see how long i have left on my contract this year,i know it ends back end of this year but the website always shows a fault

Data in the USA

Hello Just arrived in the USA and wanted to make sure I’ve got the correct date pass…we are here for 4 nights. Want to be able to get the most cost effective way to use whilst I’m here. Thanks 

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