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by
New Member

Connection issues

I'm having two separate issues with connectivity

At home both my wife and I have virtually zero signal - makes working from home almost impossible.

Also I'm using an iPhone 5 and regularly have to restart it to get any service, even bough the signal says its there - missed calls texts and emails - which isn't great when I use this for work.

Basically I've got limited use for the network when mobile or at home, frankly I want t I cancel and go back to 3, didn't have such issues then.
4 REPLIES
by
Grand Master

Re: Connection issues

Are you within 14 days of taking this out?
Brendon

If you think I helped please take time to press the button below
Community guidelines

EE Contact Details...

150 from EE Mobile
0800 956 6000 (Option 5) from any other phone
0800 079 8586 Home Broadband & EE TV

by
Brilliant Contributor

Re: Connection issues

If this is a very recent purchase you can return the phones and cancel the contracts, I believe you have 7 days for in store purchases and 14 days for Internet / Telesales purchases.

by
Grand Master

Re: Connection issues

Unless you bought from a P4U store where they don't accept returns
Brendon

If you think I helped please take time to press the button below
Community guidelines

EE Contact Details...

150 from EE Mobile
0800 956 6000 (Option 5) from any other phone
0800 079 8586 Home Broadband & EE TV

by
Ace Contributor

Re: Connection issues

P4U let you exchange for other networks if you're having coverage issues.
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