by
EE Community Support Team

Re: Upgrading

Morning @Tine40

 

Thanks surprise.png

 

Thank you for sharing the solution to us and coming back to let us know Smiley Happy

 

As a thank you I would love to treat you to dinner on us.

I’m going to private message you – please reply to that message with your address details so that I can pop a restaurant voucher in the post.

Keep up the great work – it’s the people here who make this community a great place to be – and enjoy your meal out!

 

Thanks, Leanne Smiley Happy

by
Established Contributor

Re: Upgrading

My 6 months free Apple Music finishes on the 7th of May. 

 

I want to go back to directly paying Apple my monthly fee once my 6 months free promotion ends. 

 

If i cancel it through My EE does it end immediately or does it end on the 7th of May?

by
EE Community Support Team

Re: Upgrading

Hi @Mikey86uk and welcome back to the Community.

 

I have found a small extract from our Apple Music Help Guide which may assist your question.

 

"If you text STOP MUSIC to 150 during your free period, Apple Music on EE will be removed immediately. If you cancel before the end of your free period, you won’t be able to add Apple Music on EE again later"

 

Hope this helps,

 

Lee 

by
Established Contributor

Re: Upgrading

Hi

 

I had 3 months free of Apple music sometime ago i think it was when i upgraded last time.  Now i've upgraded again can i text music and its come back saying i can have 6 months but when i log into apple music its trying to charge me.  Am i out of luck as i've already had a free time.

 

Mark L

by
EE Community Support Team

Re: Upgrading

Hi @Bellyman and welcome back.

 

Have you followed the link in the text?

 

Have you got any active subscriptions active?

 

Many thanks,

 

Lee

by
Established Contributor

Re: Upgrading

I followed the link but it went to playstore so i closed it and went to the play store via the app and not online.  I don't have any active subs with Apple

by
EE Community Support Team

Re: Upgrading

Hi @Bellyman

 

After downloading the app, please follow the link again and it should direct you to EE  Apple music page.

 

Many thanks,

 

Lee

by
Established Contributor

Re: Upgrading

Reinstalled from linked page. Click link again and goes back to web version of play store

by
EE Community Support Team

Re: Upgrading

by
EE Community Support Team

Re: Upgrading

Hi @Bellyman

 

The above post is the steps I followed, do you not get any of them?

 

Many thanks,

 

Lee

by
Established Contributor

Re: Upgrading

Got it. It was taking ages to move through each section and timing out. 

 

Thanks for help

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