by
Investigator

Re: Upgrading & new customers: Get six free months of Apple Music

They pulled the phones this morning as 35 customers in 2.5 million have had issues. Which if fair. Samsung will prep the new units and do a non disruptive swap. However i am concerned that EE will demand the handset back and leave me without a workphone in the meantime. I have insurance with them but the temp phone they gibe you is so old and didnt cope with my work emails properly when i had to repair a phone a year or so ago. 

 

Either way this apple music still is not working for me. I have seen a just for you screen but that just asks me to setup an account or log in. The 6 months still does not activate. 

 

Silly question but have you managed to play a song via the Apple music account? 

 

by
Investigator

Re: Upgrading & new customers: Get six free months of Apple Music

Yes I have downloaded a couple albums and I can play them, but some albums don't allow me to have the full tracks and when I try to play the greyed out ones they state item not available

by
EE Community Support Team

Re: Upgrading & new customers: Get six free months of Apple Music

 Hi All,

 

If you are still having issues with redeeming the offer, please give our customers a quick call as they will need to make sure the promo codes are activated on your account.  

 

Many thanks,   Lee

by
Visitor

Re: Upgrading & new customers: Get six free months of Apple Music

Hi,

 

I would like to know when this offer first became available. As a recently upgrading customer to EE on 31/07/2016, I would like to know the date this began as it states apple music needs to be added within 30 days.

If so - we would like to opportunity for this to be available as EE did not contact us to let us know of this offer which is dissapointing.

 

Jo

by
Investigator

Re: Upgrading & new customers: Get six free months of Apple Music

[ Edited ]

This service went live on 01/09/16 and has been quite heavily advertised online and on tv, and unfortunately ur upgrade date falls just short of the 30 days upgrade window. Albeit by just 1 day 

by
Explorer

Re: Upgrading & new customers: Get six free months of Apple Music

That will be because not all music is available in Apple Music due to licensing issues with either the record label/artists. I get the same, some albums I'll be able to place all but one song which shows as greyed out becuase it's not available for streaming, it woulnd need to be purchased seperatley

by
Investigator

Re: Upgrading & new customers: Get six free months of Apple Music

[ Edited ]

Upgraded to the 16gb sim only deal for 19.99 which included 2 separate discount add ons bringing it down from the original £34 

Just added the 6 month  Apple Music and but now cannot see the discount add ons on my online account. Does anyone know If this has removed the discount?

If it has it would be nice for Ee to tell you

by
Ace Contributor

Re: Upgrading & new customers: Get six free months of Apple Music

Hi @bonesey1980 Normally the discounts are not shown it will show as the full price and the discount will be applied when your bill is produced each month 

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by
Skilled Contributor

Re: Upgrading & new customers: Get six free months of Apple Music

I have an existing Student Apple Music subscription. Am I incompatible with this offer?

 

I just preordered an iPhone 7 Plus, so I expect to be eligible for the 6 months free but what do people who already subscribe to Apple Music get and as asked above what about Students? I'd be concerned about ending up on the grown up subscription pricing if I tried to use this offer.

by
Established Contributor

Re: Upgrading & new customers: Get six free months of Apple Music


Hi, my upgrade date was 31/08/2016 for the Note 7 (which has since been sent back). 

 

As I am without my upgrade handset, am I able to delay the the Apple Music subscription until I have the new Note 7?

 

Any help would be appreciated.

 

Ta

 

 

 

by
EE Community Support Team

Re: Upgrading & new customers: Get six free months of Apple Music

Hi @mcnaugha

 

Welcome back to the Community! Smiley Happy

 

I've just a look at the Apple Student Offer and it doesn't need to be continuous.

 

So as long as you're eligible for the offer from EE, you can have the 6 months free then revert back to the student offer once the 6 months are up.

 

Hope this helps!

 

Thanks - Karen. Smiley Happy

by
EE Community Support Team

Re: Upgrading & new customers: Get six free months of Apple Music

Good Morning @flipsonic

 

Had you already activated your subscription?

 

Thanks - Karen. Smiley Happy

 

by
Skilled Contributor

Re: Upgrading & new customers: Get six free months of Apple Music

[ Edited ]

Hi thanks for pointing that out Karen. That gives me confidence to cancel the Student subscription when I get my EE 6 months through. Then I'll cancel the EE one before being charged full price and reactivate the Student one.

by
EE Community Support Team

Re: Upgrading & new customers: Get six free months of Apple Music

No Problem!

 

You'll get prompts as well when activating and also when your 6 months is coming to an end.

 

Have a lovely day!

 

Thanks. Smiley Happy

by
Established Contributor

Re: Upgrading & new customers: Get six free months of Apple Music

Hi Karen,

 

I haven't suscribed to it yet. Just hope that I can still suscribe if my Note 7 arrives after the 30-days window.

 

Thanks


 

by
Skilled Contributor

Re: Upgrading & new customers: Get six free months of Apple Music

I think the 30-day thing is attached to the contract. Not the device. So it's whenever your contract starts. Does it appear started in your My EE? Did you text MUSIC to 150 and get the 'sorry' message?

by
EE Community Support Team

Re: Upgrading & new customers: Get six free months of Apple Music

Yeah it is.

 

You need to active the subscription within 30 days of the upgrade.

 

@flipsonic you can subscribe using your loan phone, so you can start using the service now.

 

Thanks. Smiley Happy

by
Established Contributor

Re: Upgrading & new customers: Get six free months of Apple Music

I haven't suscribed to it yet, as my Note 7 was recalled and sent back. 

 

Hopefully, there is an extension to the 30-days window, as although the contract has started, the handset is not yet in possession. 

by
EE Community Support Team

Re: Upgrading & new customers: Get six free months of Apple Music

Hi @flipsonic

 

I'll see if I can find out some more info for you!

 

Thanks - Karen. Smiley Happy

by
Visitor

Re: Upgrading & new customers: Get six free months of Apple Music

Hi

I already had a Family Apple Music subscription prior to the offer launching with EE. 

The offer is great but can I pay the extra per month for a Family membership rather than Individual membership?

If I take up the offer from EE my family will be disconnected from Apple Music. 

Is there any where that this can be chosen?

Thanks

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