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by
Contributor

Re: My EE app: Stay in control of your account, 24/7

Hi, this just happens on mobile and tablet.

by
EE Community Support Team

Re: My EE app: Stay in control of your account, 24/7

Morning @SamJacobs16

 

Do you have the latest version of the app?

 

Also have you tried deleting and re-downloading the app?

 

Thanks - Karen. Smiley Happy

by
Contributor

Re: My EE app: Stay in control of your account, 24/7

Hi @Karen_C. I would assume that I have the up to date version as it was downloaded off the App Store. If you know, what is the current version number of the EE app?

 

Thanks.

by
EE Community Support Team

Re: My EE app: Stay in control of your account, 24/7

Hi @SamJacobs16

 

It's version 4.

 

What device are you using?

 

Thanks - Karen. Smiley Happy

by
Contributor

Re: My EE app: Stay in control of your account, 24/7

Hi @Karen_C. I'm trying to use it on my iPhone and iPad both running in iOS 10.2

by
EE Community Support Team

Re: My EE app: Stay in control of your account, 24/7

It's strange it's happening on both @SamJacobs16

 

There was an issue around Xmas but it was all resolved.

 

One last thing to check if you go to Settings > Safari > Scroll Down to Block Cookies > What is ticked?

 

Thanks - Karen. Smiley Happy

by
Contributor

Re: My EE app: Stay in control of your account, 24/7

Hi @Karen_C The Block Cookies option is set to "Always Allow"

by
EE Community Support Team

Re: My EE app: Stay in control of your account, 24/7

Thanks for checking @SamJacobs16

 

I think this is something one of our Tech Team need to look at.

 

Are you a personal pay monthly customer?

 

Thanks - Karen. Smiley Happy

by
Contributor

Re: My EE app: Stay in control of your account, 24/7

Hi @Karen_C Yes, I'm on a monthly contract, however the account is in my mothers name, im just the account user.

by
EE Community Support Team

Re: My EE app: Stay in control of your account, 24/7

Do you know if you're a 3rd party on the account @SamJacobs16

 

I'm just double checking if there are any known issues that anyone is aware of!

 

Thanks - Karen. Smiley Happy

by
Contributor

Re: My EE app: Stay in control of your account, 24/7

@Karen_C No, I don't think so.

by
EE Community Support Team

Re: My EE app: Stay in control of your account, 24/7

Okey Doke @SamJacobs16

 

I can send you a link to our Chat Team, but it would need to be the account holder that spoke to them.

 

I've asked and there's no known issues.

 

Do you know how many numbers are on the account?

 

Thanks - Karen. Smiley Happy

by
Contributor

Re: My EE app: Stay in control of your account, 24/7

@Karen_C If you mean numbers as in phone numbers, then just 1 number.

by
EE Community Support Team

Re: My EE app: Stay in control of your account, 24/7

Yeah that's what I meant!

 

I just wondered if the issue could be related to having multiple numbers on the account, it's definitely not that then.

 

@SamJacobs16 I'll send you a Private Message with a link to the Tech Chat Team.

 

Let me know how it goes!

 

I'll keep my fingers crossed that you get it sorted.

 

Thanks - Karen. Smiley Happy

by
Explorer

Re: My EE app: Stay in control of your account, 24/7

Hi may I have some help please?

 

i have downloaded the "My EE" app, and have tried to regester, but whenever I type my phone number in it says that I have already been registered when I have no recognition of registering? 

 

When i bought my phone 2 days ago, the lady in EE said she would send me an authorisation code through Email but I didn't receive the email. 

 

I'm just looking for some handy tips how to sort this out and get access to the app? Thanks guys!

by
EE Community Support Team

Re: My EE app: Stay in control of your account, 24/7

Hi and welcome to the Community @Grace41-

 

So I can try and help, please, can you check your spam/junk mail to see if the authorisation mail is there.

 

Many thanks,

 

Lee

by
Explorer

Re: My EE app: Stay in control of your account, 24/7

Hi @Lee_H
I have checked every spam/junk mail and there is still no email from EE about any authorisation code.
Have tried to register again and it's still saying my number is registered and cannot gain access to the app.

Sent from my iPhone
by
EE Community Support Team

Re: My EE app: Stay in control of your account, 24/7

Hi @Grace41- 

 

Please do give our technical team a quick call as they may be able to manually set you up.

 

Many thanks,

 

Lee

by
Valued Contributor

Re: My EE app: Stay in control of your account, 24/7

Hi.. the new app does not work at all.  I keep getting message  that it's being worked on. How long is this going to take ? I used the old app for checking mobile data usage on 4 phones and mobile broadband. .it was simple and easy to use...now have nothing... please put rhe old app back until youve sorted out the new one.

by
Valued Contributor

Re: My EE app: Stay in control of your account, 24/7

Hi.. I agree. Just fix the app or put the old one back PLEASE !!!

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