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EE Roaming - Help when abroad with your EE phone or device

by Leanne_T in Roaming
‎28-02-2019 11:15 AM
1 Helpful
‎28-02-2019 11:15 AM
1 Helpful
If you’re having problems while roaming with your EE phone or device, try these handy tips below.     My phone or device shows no service abroad, what do I do?   If your device is showing no service when you have arrived, tr...
Show results in replies (8)
  • Good Morning @SM1968.    Thanks for confirming this.    You won't be able to use your standard allowances in Kenya.    You will need to have credit to ...
  • Hi @Tam512.   If you're on a pay monthly contract, you can access our online chat service in your My EE Account, or on our get in touch page.   Are either of you able to receive...
  • Hi,    Tried it all and my phone still doesn’t work. I was given a number to call if this was to happen again but unfortunately my partner’s phone isn’t working either.    Is ...
  • I use 10GB sim card now and it still doesn’t work even I tried every means you said.
  • Hi @seoyoung.    I have responded in this thread.    Katie 🙂
  • Hi @SM1968.   Welcome to the community.   What country are you in?   Do you have a signal on the phone?   Do you have an credit on the SIM card?   ...
  • I’m abroad, outside Europe and have EE PAYG on my iPhone.  No one  can call me on my EE number. I have Roaming turned on, and have an active £5 everything pack just to make sure my account...
  • Thank you. I’m in Kenya. I have good signal. I have £1.40 credit and 25 days left on a £5 everything pack.  

How to live chat with EE team ?

by Imam-700 in Pay monthly
‎27-11-2018 10:08 AM
‎27-11-2018 10:08 AM
How to live chat with EE team ?
Show results in replies (9)
  • Hi @Imam-700 https://ee.co.uk/help/get-in-touch Open above page or log in your my EE web account when you can see live chat pop up. Thanks,  
  • Hi @Llorien   Welcome to the community.    If you're an EE pay monthly customer, you can access our live chat service through your My EE account too.   Just log ...
  • That link does not work, where is the live chat?
  • Hi Leanne - thanks for your reply but I guess I did not explain - the help window DOES NOT OPEN - i have tried logging off and on - several times but no chat window even when I go to help. I cannot c...
  • Hello, just wondering if you can help?? 
  • Good Afternoon @Dee14   Thanks for coming to the community 🙂   Yes of course, what was your query?   If you would like to chat to our Mobile Care team to get your ...
  • Hello @grumpypaul   Thanks for coming here.   If you are broad you can log into your My EE account online and a chat option will show for you, when an agent is available. &nb...
  • IT DOESNT WORK - I am in the U.S. and have been desperately trying chat for some help and there is no chat window even when you click on the chat icon  😫
  • Hi @grumpypaul   Thanks for coming back to me.   Are you logged into your My EE account online, to access the chat service when abroad?   You will not be charged to r...

Cn a you help me take my adult content lock off?

by Casey1128 in Online safety
‎25-05-2019 08:39 PM
‎25-05-2019 08:39 PM
Evening how do i remove my adult content lock
Show results in replies (4)
  • @Casey1128 , to switch content lock off, go into your account and click on the device and then settings where you can allow content and switch off content lock, you can do this via the EE App, o...
  • Evening how do i remove my adult content lock please?    
  • @Casey1128   : Follow  Switching Content Lock OFF or ON  .
  • Hi @Casey,   Did you manage to follow @Shockwave great suggestions yesterday to remove your content lock?   you have the options of 3 content levels to choose from:   ...

Change my address

by Staceycarey1987 in My bills
‎14-07-2019 04:45 PM
‎14-07-2019 04:45 PM
Hi my phone and bills are set up to the wrong address, how do I change my address so my bill are not going to my neighbour instead of me, they must have got the number wrong at the car phone warehouse 
Show results in replies (9)
  • Hello @Staceycarey1987 ,   Welcome to the community,   You can either ring customer service to get them to change your address to the correct one or log-in to your account...
  • Good Morning @Staceycarey1987.    Thanks for coming to the community.    Have you been able to follow the advice previously provided?   Has your address bee...
  • Sadly this hasn’t worked for me. There is no option to change my address. Only my email address, phone number and password.  
  • Hi @Iainmalt.   I've sent you a private message to get some more information from you.   Please take a look and get back to me.   Jon
  • Hi @xgclarke.   I've sent you a private message too.   Please take a look and get back to me.   Jon
  • I’m having the same issue and cannot do this online. Can someone help?
  • Hi @georgied1,   Welcome to the community 🙂   You can edit your personal details on your My EE account following the steps below.   log into My EE, select&nbs...
  • I am also having the same problem and would like to change my address but can't see where I do this on my account page. Please let me know ASAP. Thank you Georgie
  • The steps given by EE  are for when your logged onto MY EE using a desktop, so If your on your moblie phone you have to press the three dots on the top of your Browser and switch to desktop site...

How to claim Samsung watch

by Speersedin74 in Offers
2 weeks ago
2 weeks ago
Hi I just upgraded to a Samsung S10 5g, the offer said to claim free samsung watch but where do I claim, the sales person was a bit vague.   Tia
Show results in replies (2)
  • Hi @Speersedin74    Claim a free Galaxy Watch Active Promoter:Samsung Electronics (UK) Limited. UK or ROI residents aged 18+ or registered Companies. Samsung Galaxy S10 or S105G must...
  • Good Morning @Speersedin74.    Thanks for coming to the community.    I can see @Northerner has provided you the perfect answer.    If you require a pro...

I want to watch adult content but it's blocked.

by pfn in Archive
‎12-12-2018 05:54 PM
‎12-12-2018 05:54 PM
how do i get to watch adult content, my phone says it's blocked?
Show results in replies (2)
  • @pfn: Follow Switching Content Lock OFF or ON .
  • Good Morning @pfn.    Welcome to the community.   Has the advice from @XRaySpeX resolved your problem?   Let us know how you get on.   Jon

Cancelling broadband

by carlyf86 in Broadband & home phone
‎01-08-2019 05:24 PM
‎01-08-2019 05:24 PM
Does anybody know how I cancel my broadband contract with EE? Seems to be no details no the website for this - apart from if you want to keep your phone number which i'm not bothered about i just want to cancel the contract!
Show results in replies (7)
  • If you no longer want any BB at your location you phone EE and give 14 days notice. If you want to migrate your BB to another ISP you apply to them directly & they'll take care of everything bar ...
  • Hi there @Missiedog01   Thanks for posting on the community.   I am sorry to hear this, I would like to help you get this looked into and have sent you a private message to get ...
  • I have tried several times and rung several times!!! They assured me I was no longer registered ect, they also assured me they no longer took monthly payments!!! But in July they took 30 from my acco...
  • ************* ****** ********** Sent from my iPhone   [mod edit: please do not post personal information on the forum]
  • @Missiedog01 : Please edit your post to remove your personal info. This is a public forum. You were meant to reply by PM.
  • Hi there @Missiedog01   I have removed your details from the public forum.   Can you reply to my private message so we can help 🙂   Leanne.
  • id like to cancel my ee broadband 14 days from today as im moving house and you cant supply my new address

I received a text this morning from MyEEUK about my bill - could this be fraud?

by Zbd76 in Online safety
‎28-03-2019 04:22 PM
‎28-03-2019 04:22 PM
I received a message from MyEEUK in 28.3.19 saying they could not process my bill with a link - but according to my account my bill has been paid. Is this fraudulent? How do I notify EE? Thanks
Show results in replies (5)
  • @Zbd76 : Most likely. It sounds like a phishing scam trying to get your personal details. Don't click on any links. What is the domain of the link?   Please forward the text to 7726 (letters...
  • I did this morning from a number 07342831845  ‘EE:We were unable to process your latest bill. In order to avoid fees, update your billing information via: https://ee-update.ref036.com?ee=2’&nbs...
  • Hi @lauramon,   Thanks for coming to the community with this information.   I will send it to our team for investigation.   If you receive a message claiming to be fr...
  • The domain is: https 😕 bit.ly/2TEsHB5 Didn’t think that bit looked legit - will send the text on. Thanks Sent from my iPhone
  • Ah, that's the site for giving out itsy-bitsy URLs. EE would never use them.   Thanks! You're welcome 🙂 ! Glad I could be of assistance.

how do i convert my number to an esim?

by marc00s Established Contributor in SIM cards
‎13-09-2018 10:37 PM
‎13-09-2018 10:37 PM
does anyone know how i can move my number to an esim?
Show results in replies (8)
  • Hi there @Laskors   If you are ordering a new iPhone from us, then you will receive a physical EE SIM with your iPhone.    If required, you can move a number from your SIM ...
  • I just spoke to EE and when Apple makes this available I will have to pay for a new contract to use e-Sim
  • Hello @willpr   Thank you for reaching out to us on the Community.    As far as I'm aware, the information you've been provided is incorrect.    Once Apple re...
  • Thanks for the reply @willpr.    Unfortunately, I can't see that picture at the moment because it needs to be approved by the moderators.    While we wait for that to ...
  • So this information here is incorrect? @Inyourbox
  • Not true.    When its its available shortly, then you can have your number transferred onto your esim and be left with a spare slot.    I can can confirm this in a letter and ...
  • but if you bought your iPhone from EE, the physical SIM slot is locked to EE so you can't go off and use another network anyway.
  • I got my iPhone from Apple, so it’s unlocked but I’m only planning on using a physical sim from Italy. Sent from my iPhone

Apple Watch sim only plans price!

by Stuart07715 Investigator in Apple
‎13-02-2018 06:55 AM
‎13-02-2018 06:55 AM
Can anybody direct me to the price for a sim only deal for Apple Watch please. I already have iPhone 7 Plus with EE pay monthly sim. But want to buy Apple Watch not from EE. Then just use sim only deal for the watch but can’t find a cost for this se...
Show results in replies (8)
  • Hi @testcard.   I've responded to your other post.   Jon
  • Can anybody help me ??? Need to find out the lastest deal for sim only plans for an Apple Watch?    
  • Hi  Can you provide a link to an EE webpage where these costs are detailed?   Thanks
  • Hi there @Yannis   Thanks for posting on the community.   If you purchase an Apple Watch Series 4 (GPS+4G) from a third party, you can select a 30 day rolling plan which include...
  • great, thanks! If you please don't mind a couple of questions:   - the 10gb are only for the watch, right? not subtracted from whatever I have on my phone?   - the setup of this once I ...
  • Is the same deal available with the series 4? I was just on the phone, but the EE rep wasn't sure. He also mentioned three options at £5, £7 and £9 but couldn't tell me what these include?  &nb...
  • Hi @Yannis   Not at all 🙂   Yes that is correct, the data is for the Apple Watch and your iPhone data will be separate.   You will pair the Watch and iPhone within...
  • Hi @Stookas   Welcome to the community. 🙂   I recommend registering your details on the coming soon page. That way, we'll contact you when we have information.   C...
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