by racheljade1306

Positive feedback



I went to the Chester Eastgate store with my mum last week as she was due an upgrade, we weren't really sure what was on offer or what to go for as she's always been used to a Samsung, and doesn't use it that much aside from on the WiFi at home.

One of the guys in there, Ross, went above and beyond to help her and I can't compliment him enough. He knew everything about all of the phones in Mums price range, the specs, and what they would offer on the contract without even pausing to think. He is incrediby knowledgable, polite and patient. We went away with a Sony Experia, feeling very happy with the service! 


Exactly what she was looking for, no fuss, no pushy sales (although he did mention the broadband which we took the details for and may consider), just excellent customer service.

Thanks Ross!


I hope this gets passed on, wasn't sure where to leave feedback!



EE Employee

Re: Positive feedback

pic spot prize.png



Hi @racheljade1306


Thanks for joining the EE Community to share this feedback.


Because I loved the fact you came here to share your feedback , I'm going to send you a gift voucher via email.


I'll send you a private message in a moment to get your details.


Keep up the great work – it’s the people here who make this community a great place to be!


Many thanks,




Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions