by Brikel
Explorer

Compliments

Hello

i had a problem with my internet this morning and with trepidation I phoned the support line.

i have not had to make contact with EE since the change from orange and the Indian call centre  some time ago.

WHAT A DIFFERENCE!! 

I spoke to Helen first off who found a problem with the wiring in the outside box and sent off the request to BT  to be rectified. She was very helpful easy to talk to  very professional and friendly 

she had to reset the modem 

later on in the day I couldn’t connect and called again.

This time I spoke to Neil, again very helpful ,Professional-and  he knew what he was doing

I was back up and running very quickly .

Thanks to both for your help

It seems that EE have now got the very best support line .

well done

Brikel

3 REPLIES
by Scholarly Contributor
Scholarly Contributor

Re: Compliments

Thank you for passing on your positive exerience; it is great to hear about positive experiences. 

by Brilliant Contributor
Brilliant Contributor

Re: Compliments

Hello @Brikel,

 

Welcome to the community,

 

It is great to have some positive feedback, and I agree, customer service are helpful. Customer service is now all based in the UK, which does make a big difference.

 

@Christopher_G@Lee_H@Richard_C@leanne_T, can one of you pass this on to the relevant people, please?

by
EE Employee

Re: Compliments

Hi @Brikel and welcome to the community.

 

I will certainly pass your feedback over to correct team.

 

Many thanks,

 

Lee

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions