20-07-201612:55 PM - last edited on 12-12-201610:52 AM by ElenaG
Hello there! It's introduction time.
Come meet our awesome team of EE Staff who work super hard to make the EE Community a great place to visit. ...Not to be confused with our excellent team of Community Stars - our most trusted, knowledgeable dedicated members, here to share their expertise with you and find solutions.
Community Support Team
The EE Community Support Team keep a watchful eye on the community, stepping in when Community Stars and others need a helping hand to find the right official information from EE. If a situation means EE needs personal details from you, they’ll connect you to a private place to chat online with our Customer Service team.
Lee_H is a longstanding EE Employee, having worked for EE and Orange for 13 years across retail and customer services. His childhood dream was to be a fireman and he still dreams of being the captain of a ship. Lee is your guy for all things Android, and he’s interested in apps, gaming and supporting with retail.
Karen_C started her career as a paper girl and somehow ended up here! She’s into mobile technology and EE network news but is a great all-rounder, and loves helping everyone with everything – a proper EE team player! She’s not met any A-listers but has met childhood TV stars Timmy Mallet and Michaela Strachan, as they used to make special appearances on her childhood Pontins holidays!
Rich_C has worked in quite a few roles across EE, and we’re glad to say that he’s finally found the place he wants to be! ...Although he still dreams of being a pop and R&B sensation! He’s a real fan of Apple products, he's into social media and loves his sport too – so ask him what he’ll be watching on the BT Sport app.
James_B wanted to be a musician when he was a child and he still holds that dream (maybe one day we’ll see him on XFactor?). He’s an Android user and has a Nexus 6P, Macbook and Sony Smart Watch – so he’s the perfect person to chat to about them! James’ claim to fame is that he once met David Rodigan – but was too shy to ask for a photo of him before a gig so his wife had to ask.
@leanne_T is another longstanding EE employee and she says this is her dream job - must be down to how wonderful the community members are! She loves animals, in fact when she was a child she dreamed of being a vet. Leanne is a pro with your billing and pay as you go queries, and knows how to use our secret system to find out any information you could possibly need, and she does it all with a smile - even when she’s working weekends.
Community Management Team
It’s up to us to keep the community an interesting place to be. We work closely with our Community Stars, listening closely to their guidance on what our customers would like to read, learn and do more of in the community. And we keep the community website in good working order.
The “mods” keep the community safe and friendly by upholding our community etiquette and guidelines. It takes a village, as they say - so please report any suspect or negative behaviour to one of moderators by tapping the cog icon beneath a post and selecting ‘Report Inappropriate Content’. It looks like this: