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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

3698 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3184 Posts

Orders

A place to ask questions about your orders from EE.

4064 Posts

Activity in Account

EE website and app is unusable slow, total rubbish

Hi there,I wanted to express my dissatisfaction with the exceptionally poor performance of the EE website and app, which I have to endure every time I use them. I have never encountered a website or app that functions as poorly as EE's. The website l...

Thccj by Explorer
  • 1486 Views
  • 26 replies
  • 36 Helpful

Resolved! Delete card details

How can I delete my card details from my EE account? I already look for it but it doesn't say delete or remove, thanks

Meli3 by Visitor
  • 2905 Views
  • 15 replies
  • 8 Helpful

Phone number 08715278000

Hi I've had this number come up on my phone and I've been charged 12 pounds it says I've not even rang this number when I go on Google to check the number out it days scam? As anyone else had this?

EE PERKS login problem

Hi I can’t login to my EE perks with my work Email. I’ve tried resetting the password but it says I haven’t logged in in time so I try to reregister and it says the account already exists.thankstracy 

EE perk

Hi. having Real problems trying to Re-Validate my EE perk discounts. cannot seem to recover my log in details done “ forgot Password “ and tried my personal email and work email with a new password , but neither are allowing me to Log in ? help ! 

Fraz73 by Investigator
  • 32 Views
  • 3 replies
  • 0 Helpful

Unable to view parts of the EE site

Hi, When i try to browse the gaming section of the EE site while logged in i get the following messageApplication error: a client-side exception has occurred (see the browser console for more information).Tries on several browsers and devices. Any id...

Unrecognised third party charges apple.com/bill

My Son EE account is tie to mine, an when I got my bill for march 2024, I realise an additional bill of about £238, from apple, in tranches of about 17 charges ranging from £19.99, £9.99 and £2.99, making my total bill for the month £299.95, instead ...

4lami by Visitor
  • 34 Views
  • 1 replies
  • 1 Helpful

Upgrade

Been with EE 16years now - why is it that every opportunity they get the try and get more money from you? Why do you need to pay an upfront fee when trying to renew your contract? I think it’s about time I go elsewhere as the deals seem to be better?...