why "Lost" IMEI when the phone has never been reported lost?

[msharpe]

I have recently tried to unlock my girlfriends old phone which she had on contract with EE. She replaced the phone when her contract ended and it has been living in a draw ever since (few months). The unlock service told me that i am unable to unlock the phone due to a bad IMEI number. I checked the IMEI number using cleancheck.me which also says the IMEI number is bad as the phone is blocked by 1 network (i assume EE) as it has been reported lost. My girlfriend has never reported the phone lost so how is this possible and how can i get the phone unblocked?

[XRaySpeX]

Did she cancel her contract with EE cuz contracts don't just end but just see out their min term until you end it yourself?

[msharpe]

Yes, she cancelled the contract when it had been over two years and was just rolling over each month. ta

[Chris_B]

@msharpe  You will have to get the account holder to call customer services to request that the block be removed.  Only the account holder can do this.