by Caulistar Investigator
Investigator

why hasnt my number transferred?

I completed the online transfer form last Sunday. My number still hasn't transferred. I tried to call the number and it said that it couldnt complete my call but they were aware of the problem... This obviousy doesnt help me. Any ideas anyone?

11 REPLIES 11
by Profile closed
Not applicable

Re: why hasnt my number transferred?

Hello @Caulistar sorry to hear you are having problems porting your number over. The error you heard does happen sometimes and is only temporary, you can normally get through by calling back again. The numbers to call are 150 from an EE phone or 07953 966 250 from any other who can access the account and check the status for you as your nunber should have ported by now. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

by
EE Employee

Re: why hasnt my number transferred?

Hi and welcome to the Community @Caulistar

 

Have you received any text message at all confirming the PAC process?

 

Do let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

by Caulistar Investigator
Investigator

Re: why hasnt my number transferred?

 Hello. Its a personal account. I havn't received any messages. I am still using my o2 number as I need to be on that number. 

by
EE Employee

Re: why hasnt my number transferred?

Hi @Caulistar

 

Please pop to the customer service live chat link.

 

This can be found on our Get in touch page, under the EE drop down menu.

 

The link will be active from now till 9pm (UK TIME).

 

The team will be able to investigate why your PAC code has not worked.

 

Let me know how you get on.

 

Many thanks,

 

Lee

by Caulistar Investigator
Investigator

Re: why hasnt my number transferred?

Apparently they can not help me because my EE sim is PAYG... Starting to wish I'd just stayed on my contract with o2 now 😞 

by
EE Employee

Re: why hasnt my number transferred?

Hi @Caulistar 

 

My apologies, you mentioned you were a personal customer and I assumed you were pay monthly.

 

You would need to speak to Customer Services to take a look at this.

 

Many thanks,

 

Lee

by Caulistar Investigator
Investigator

Re: why hasnt my number transferred?

You didnt give me a choice for PAYG so I assumed I'd have to say personal. I wont take a contract out with EE without experiencing them first and to be honest I've already had enough. 

by Caulistar Investigator
Investigator

Re: why hasnt my number transferred?

I also tried Customer services as my first point of call and I couldnt get through... Thanks though..

by
EE Employee

Re: why hasnt my number transferred?

Hi @Caulistar

 

We did have a earlier IVR issue which is now resolved, you may want to try again.

 

Many thanks,

 

Lee

by notahappybunny1 Investigator
Investigator

Re: why hasnt my number transferred?

Having similar issues myself and regretting the move from o2, Tbh i find thier customer services abysmal!

by
EE Employee

Re: why hasnt my number transferred?

Hi @notahappybunny1

 

Please see your other post.

 

Many thanks,

 

Lee

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