by Slimlet Investigator
Investigator

when I will get my unlock code please

Could you please confirm when I will get my unlock code please? 

10 REPLIES 10
by
EE Employee

Re: when I will get my unlock code please

Hi and welcome to the Community @Slimlet

 

So I can try and assist, please may I know when you placed your unlock request with customer services?

 

Many thanks,

 

Lee

by Slimlet Investigator
Investigator

Re: when I will get my unlock code please

Hi. On Thursday last week. Just conscious the number has been PAC coded over now so not sure if I will get the text etc

by
EE Employee

Re: when I will get my unlock code please

Hi @Slimlet

 

It does take up to 10 days for the request to be completed, after the 10days do let us know and we will be more than happy to chase it.

 

Many thanks,

 

Lee

by Ace Contributor
Ace Contributor

Re: when I will get my unlock code please

Hi, 

@Slimlet

You still can get text that number you provide when you request for unlock code. 

And also you get email from unlock team as well. 

As @Lee_H.told you he can chase this up for you if don't get your code in 10 days.

Many Thanks 

 

by Slimlet Investigator
Investigator

Re: when I will get my unlock code please

Hi. I am nearly at the end of the 10 days. It will be the full ten days in an hours time. Can you please chase? 

by
EE Community Support Team

Re: when I will get my unlock code please

Hi @Slimlet,

 

Have you been contacted by the unlocking team yet?

 

What type of phone is it?

 

Thanks

 

James

by Slimlet Investigator
Investigator

Re: when I will get my unlock code please

Hi. The only thing I have received was the mail to say they received my request last Thursday. Apart from that I have heard nothing. My phone is an iPhone 6.

by
EE Community Support Team

Re: when I will get my unlock code please

Hi @Slimlet,

 

Have you tested the phone with another network SIM to see if it's unlocked?

 

Thanks

 

James

by Slimlet Investigator
Investigator

Re: when I will get my unlock code please

Hi. Yes have tried another sim and it's still saying the sim isn't supported.

by
EE Community Support Team

Re: when I will get my unlock code please

Hi @Slimlet,

 

I've sent you a private message.

 

Thanks

 

James

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