by hat10put

what about Orange/T-mobile?

I have bought an iPhone (3gs) 2nd hand locked to Orange UK.

I aim to use it on the ee network, no ee sims will work?

how can I get it unlocked, I do have an old orange sim

help thanks 


by Grand Master
Grand Master

Re: what about Orange/T-mobile?

@hat10put  You need to call customer services to request it to be unlocked it will cost you £8.99 payable via a credit/debt card. 


A EE sim will work in it but you’ll not get 4G on the device. 

by Grand Master
Grand Master

Re: what about Orange/T-mobile?

@hat10put: To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.


Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.


But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.


If that is the case your only remedy is against whoever you got the phone from.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Employee

Re: what about Orange/T-mobile?

Hi @hat10put and welcome to the community.


Please follow the wonderful advice given above.


Many thanks,



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