20-07-2018 09:33 AM
I bought an iphone girl on the rubber goggles. I did not know he was locked up at the ee net. I'm not in the UK. my research fights last 6 months. can not call 08009566000 number. what should I do. iphon was a set. i can not use it
20-07-2018 09:21 AM
greeting. I bought a iphon girl. it was bought on the gumetree. but I realized he was locked up at the ee net. I'm not in the UK. the promlem unlocking lasts for 6 months. what am I supposed to do. help
20-07-2018 11:32 AM - edited 20-07-2018 11:47 AM
If the phone is less than 6 months old you cannot get it unlocked in any circumstances.
To unlock a 2nd-hand phone after 6 months you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
20-07-2018 11:40 AM
Welcome to the EE Community.
That's a great answer from @XRaySpeX.
For more information, please see How to unlock a second-hand phone or device locked to EE.