by lhb3 Investigator
Investigator

unlocking phone from abroad

I am currently in Japan so do not want to call EE as the charges are high. I need to unlock my phone and have tried using this link: http://ee.co.uk/help/getting-started/joining-ee/unlocking-your-phone

 

but I keep getting an error. My account is direct debit so I don't see how i could have outstanding payments to make. 

 

Please help!

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: unlocking phone from abroad

Hello @lhb3 if it is an EE personal pay monthly account you can try Live Chat:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

Otherwise you would need to call them so they can look in to this for you. 🙂

8 REPLIES 8
by Profile closed
Not applicable
Solution

Re: unlocking phone from abroad

Hello @lhb3 if it is an EE personal pay monthly account you can try Live Chat:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

Otherwise you would need to call them so they can look in to this for you. 🙂

by Grand Master
Grand Master

Re: unlocking phone from abroad

Did you buy this phone new direct from EE?

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by Grand Master
Grand Master

Re: unlocking phone from abroad

@lhb3. How long have you had this device for ? As EE will not unlock a device until you’ve had it for 6 months from the time of purchase from EE.

 

  If you are getting a error on the unlocked request page then you are not filling it out correctly.  

by Grand Master
Grand Master

Re: unlocking phone from abroad

@lhb3. How long have you had this device for ? A EE will not unlock a device until you’ve had it for 6 months from the time of purchase froM EE .

 

  If you are getting a error on the unlocked request page then you are not filling it out correctly.  

by
EE Employee

Re: unlocking phone from abroad

Hi @lhbs and welcome to the community.

 

So I can try and assist, please, can you let us know how long you have had the device for?

 

Many thanks,

 

Lee

by lhb3 Investigator
Investigator

Re: unlocking phone from abroad

Thank you this was very helpful

by lhb3 Investigator
Investigator

Re: unlocking phone from abroad

Thank you my issue has been solved now. I used live chat but they could do nothing so i had to call. As the form was broken and this was not my fault EE agreed to pay the call charges from abroad. 

by
EE Community Support Team

Re: unlocking phone from abroad

Glad you got this sorted @Ihb3

 

Thanks for letting us know 🙂

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