08-09-2017 04:22 PM
Hello! Can someone help me, please, with info? I have an issue with my phone, it requires suddenly a network lock control key, and I have seen that I have to buy such a code, from different sites. Why do I have to pay for something like that? My phone was never locked to a certain telecommunication company, I have bought it from a shop, new, and I used a prepay sim, with no special options. its a samsung GT-E1200I. The code is more expensive than the phone :), but i need to use it, simple as it is. Thank you!
08-09-2017 04:41 PM
What network is it locked to?
What sim was working in the device before it apparently locked?
What sim are you trying to use now?
So many questions that need to be answered first before anyone can try and help you.
08-09-2017 04:53 PM
If your phone is asking for an unlock code it must be locked to some network.
If it is locked to EE, then EE will unlock it for £9.
Which shop did you buy it from? If it were CPW say, then it is likely that it was not unlocked but SIM-free which means it locked to the 1st SIM you put in it.
08-09-2017 04:58 PM
Hi, Chris! And thank you! I bought it from a Vodafone shop in Bucharest, but without a contract, I just bought it, used it in Australia with Vodafone prepay sim and then wanted to use with Lebara and Telekom, all prepay, but it requires that code. I am upset with this situation because I don't understand what I did wrong. 🙂
08-09-2017 05:09 PM - edited 08-09-2017 05:10 PM
Then this has nothing to do with EE
The phone was purchased from Vodafone Romania
It would have ALWAYS been locked to Vodafone Romania but obviously their sims would work in it.
You need to speak to Vodafone Romania to get this unlocked and they can do it but there MAY be a charge for this.
08-09-2017 05:11 PM - edited 08-09-2017 05:13 PM
Thanks for confirming, @veras.
As the phone was purchased directly from Vodafone Romania, even though SIM free, will be locked to Vodafone Romania.
You would need to contact them to unlock the device.
If you're looking to use an EE SIM, we have a fabulous range of pay as you go phones.
08-09-2017 05:14 PM
Hi, thank you, BrendonH, I don't remember when it got locked, from around end of June, and since then I use another device, it requires that code when I tried to use a Lebara sim, a Telekom sim and a Vodafone sim. So it's same for all three sims..
08-09-2017 05:21 PM
It was locked to Voda Romania from the beginning. Just that you were using a Voda Romania SIM in it till June.
09-09-2017 11:24 AM
Thank you! I went yesterday to a Vodafone shop and to a service, they tried several Vodafone sims and it didnt work, and they said it must be a problem with the soft..like the phone its finished. They reccomended to give up on this phone and buy a new one
09-09-2017 12:14 PM
I wouldn't write the phone off yet! It'll be Vodafone Romania that needs to unlock it, not Vodafone UK.
10-09-2017 11:29 AM
Thank you, every answer is much appreciated. With a vodafone sim from the shop, the phone requires a master lock code which I think it contains 20 digits. The guys from the vodafone shop told me they can't help me unless I choose to let it to try to be fixed in service, but will be more expensive than the phone. 😞 (and it will take around 2 weeks, though in few days I go back to UK)
10-09-2017 02:09 PM