10-10-2017 08:26 PM
Hello you lovely people,
I am living in Malta and my mum sent me her iPhone4 as she now has a new phone. She told me she restored to factory settings but when I tried to set up the phone with my Maltese SIM card, I got the message: The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."
Being the phone is now with me in Malta and I do not have my mother's SIM card, am I able to restore the phone myself? I am unable to get to settings as I am stuck on the new set up part..
I have read all information on this and need to establish if I follow the NON EE guidelines which will cost me 8.99 or if there is a way to do this myself?
Any help is appreciated 🙂
10-10-2017 08:37 PM
@CockneyBoy You have to follow the non EE customer route as this is the only way to unlock that device.
10-10-2017 08:48 PM
@Chris B.. Thanks for the feedback, very much appreciated. This is what I came to the conclusion of already, but it seems that the fee of 8.99, required to unlock the phone, has to be made from a UK bank account which I do not have 😞 I am residing in Malta.
10-10-2017 10:10 PM
Yes, you would have to pay for the unlocking using a UK bank card.
Your mother's EE SIM won't help you unlock it but she could unlock it herself using the Unlocking your device form as the Pay Monthly option.
10-10-2017 11:31 PM
My mother was not on Pay Monthly, she is on Pay as You Go. If she still uses EE on her new device (iPhone 5) does this not count for anything?
10-10-2017 11:37 PM
Sorry, I assumed she had a contract upgrade. She can still use the Unlocking your device form as the PAYG option.
11-10-2017 08:19 AM - edited 11-10-2017 08:20 AM