by swedeandturnip
Explorer

unlocking device

I have called and requested an unlock code, which they said i would get within 3-8 days by email. It's now been over 2 weeks, and I still haven't gotten one. It won't let me fill in the online form for unlocking, either. Since I'm no longer in England I don't really want to call customer service again since it'd be so expensive, but I'm kind of at a loss of what to do. Any ideas? 

4 REPLIES 4
by Grand Master
Grand Master

Re: unlocking device

Is this a device you bought yourself direct from EE?

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by
EE Employee

Re: unlocking device

Welcome to the community @swedeandturnip

 

Have you checked your Junk/Spam folder?

 

Sometimes the confirmation email can go there.

 

What model phone have you requested to be unlocked?

 

Thanks - Karen. Smiley Happy

by swedeandturnip
Explorer

Re: unlocking device

I have, and nothing there. I've requested a samsung A3, and I've payed the unlocking fee. 

by
EE Employee

Re: unlocking device

Hi @swedeandturnip

 

Thanks for getting back to me.

 

If you could send me the IMEI number in a Private Message I'll chase this up for you.

 

Thanks - Karen. Smiley Happy

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