by robert20
Explorer

unlocking Iphone

Hiya.  im trying to unlock me new iPhone and when entering my imei number on ee website its says it can't be found/linked to my device?

5 REPLIES 5
by Grand Master
Grand Master

Re: unlocking Iphone

Hi @robert20 

 

Was it ever used on EE network?

 

EE won't unlock phones which are less than 6 months old on new or upgraded accounts. Contractually these devices still belong to EE and the seller is in beach of their contract, by selling their device. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by robert20
Explorer

Re: unlocking Iphone

Hiya.  thank you for quick reply.  i literally just received it yesterday and inserted the EE sim card today. oh no, there is no other way on speed it up?

by Grand Master
Grand Master

Re: unlocking Iphone

Hi @robert20 

 

No,

 

For the first 6 months the phone still belongs to EE, and should be used on the account it was purchased/upgraded on. 

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: unlocking Iphone

@robert20 : Did you buy this phone direct from EE or from a 3rd party seller? In the latter case EE will nor recognise your device as they did not sell it to you.

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by
EE Community Support Team

Re: unlocking Iphone

Good Morning @robert20

 

Thanks for coming to the community.

 

If you could let us know how you purchased your phone? we will be able to help you further.

 

Leanne 🙂

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