by samoulie Investigator
Investigator

unlock second hand iphone 3

I bought a second hand Iphone3 for my mum after hers died. The seller said it was old and he could not remember who his provider was. By a process of elimination I found out it was ORange (now EE). I called EE with the imei number but have basically been told that the phone is now worthless without the original mobile number. I cannot ask the seller any more info as I have been hasselling him no end to find original provider. Is there any other way to find out the original number or, should I just throw the phone away and get another one?

Thanks.

6 REPLIES 6
by
EE Community Support Team

Re: unlock second hand iphone 3

Hello there @samoulie

 

Thanks for posting on the community.

 

As you have purchased the iPhone second hand you can request this to be unlocked following the unlocking a second hand phone process.

 

It will cost £8.99 to unlock the device and you’ll need to speak to Customer care to request this.

 

Requests for unlocking second hand devices cannot be made via the online form.

 

Let me know how you get on 🙂

by samoulie Investigator
Investigator

Re: unlock second hand iphone 3

Thank you Mark but, I called EE this morning and was told it was not in any way possible, (even with a payment) to unlock the phone without the original number
Regards.
Sam

Sent from my iPhone
by
EE Community Support Team

Re: unlock second hand iphone 3

Thanks @samoulie

 

I have sent you a private message on here to get some details.

 

Thanks. Leanne 🙂

by Grand Master
Grand Master

Re: unlock second hand iphone 3

You don't need the original no. to unlock it, just the IMEI.

 

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by samoulie Investigator
Investigator

Re: unlock second hand iphone 3

Thanks XraySpecs,
that's what I thought but the guy at customer service said he had to speak to the original owner if I don't have the number.
Sam

Sent from my iPhone
by Grand Master
Grand Master

Re: unlock second hand iphone 3

Did you call the 0800 no. I gave? They are used to dealing with non-custs with 2nd-hand phones with no SIM, & therefore no no., inside them.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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