by bf1104 Investigator
Investigator

unlock phone update

Hi

 

I put in a request to unlock my old Galaxy S6 on the 12th  September..... I recived the confirmation email...but I've not recived the code yet.....are you able to give me an update please?

 

Thanks

6 REPLIES 6
by Grand Master
Grand Master

Re: unlock phone update

@bf1104.  Just give customer services a call. 

by
EE Community Support Team

Re: unlock phone update

Hi @bf1104,

 

Welcome to the EE Community.

 

You should normally receive your unlocking code within 10 days.

 

Have you spoken to customer services?

 

If not, let me know and I'll see what I can do to help.

 

Thanks Smiley Happy

 

James

by bf1104 Investigator
Investigator

Re: unlock phone update

No... I'm at work now so can't phone them.... Can you please contact them
for me?

Andy
xxxxxxxxxxxx
xxxxxxxxxxxx

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

by Grand Master
Grand Master

Re: unlock phone update

@bf1104  That’s not possible as it’s your device on your account and only the account holder can speak about their account with customer services so you have to speak with them.

by
EE Community Support Team

Re: unlock phone update

Hi @bf1104,

 

I've sent you a private message.

 

Thanks

 

James

by bf1104 Investigator
Investigator

Re: unlock phone update

That's James

 

I've replied 

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