16-05-2017 02:11 PM
hi I need to unlock an old iPhone 3gs an orange one, I read here (http://ee.co.uk/help/getting-started/joining-ee/unlocking-your-device) that is possible to unlock a second hand device but I'm from italy and I can't call the number, someone can help me?
16-05-2017 02:31 PM
@avigotobia Sorry you need to call customer services as you this is your only cause of action. And you also need UK credit or debit card to pay for the unlock.
16-05-2017 06:55 PM
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card. You could call that no. over Skype for free.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.