by avigotobia
Visitor

unlock iphone

hi I need to unlock an old iPhone 3gs an orange one, I read here (http://ee.co.uk/help/getting-started/joining-ee/unlocking-your-device) that is possible to unlock a second hand device but I'm from italy and I can't call the number, someone can help me?

3 REPLIES 3
by Grand Master
Grand Master

Re: unlock iphone

@avigotobia  Sorry you need to call customer services as you this is your only cause of action.  And you also need UK credit or debit card to pay for the unlock. 

by
EE Employee

Re: unlock iphone

Hi @avigotobia

 

Welcome to the Community! Smiley Happy

 

As advised by @Chris_B you'll need to get in touch with customer services.

 

See our How to unlock a second-hand device topic for all the information you need.

 

Hope this helps!

 

Thanks - Karen. Smiley Happy

by Grand Master
Grand Master

Re: unlock iphone

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card. You could call that no. over Skype for free.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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