03-08-2019 06:04 PM - edited 03-08-2019 06:04 PM
@SantiagoClua : Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.
03-08-2019 07:20 PM
@SantiagoClua Click the green wording below to see how to request the unlock of this device. You have to select the correct option or the unlock request will fail.