04-04-2017 05:21 PM
@nishdha That only happens when you have put some incorrect.
04-04-2017 06:00 PM - edited 04-04-2017 06:22 PM
04-04-2017 11:50 PM
Did you yourself buy this phone new direct from EE or is it 2nd hand?
05-04-2017 07:32 AM
@nishdha You need to call customer services to get this unlocked.
05-04-2017 01:16 PM
You can't use the unlock form for devices not bought from EE.
To unlock a phone bought from a 3rd-party you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock.