by nishdha Investigator
Investigator

unlock form not working, takes me back to the start

 
8 REPLIES 8
by Grand Master
Grand Master

Re: unlock form not working, takes me back to the start

@nishdha  That only happens when you have put some incorrect.   

by
EE Employee

Re: unlock form not working, takes me back to the start

Hi and welcome to the Community @nishsha

 

So I can try and assist, please may I know if you have followed to Unlocking Guide for assistance?

 

Many thanks,

 

Lee

by nishdha Investigator
Investigator

Re: unlock form not working, takes me back to the start

I think so, do i need to have £8.99 worth of credit on my phone
by Grand Master
Grand Master

Re: unlock form not working, takes me back to the start

Did you yourself buy this phone new direct from EE or is it 2nd hand?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by nishdha Investigator
Investigator

Re: unlock form not working, takes me back to the start

I bought it from Argos years ago as pay as you go locked to T-Mobile

Sent from my iPhone
by Grand Master
Grand Master

Re: unlock form not working, takes me back to the start

@nishdha  You need to call customer services to get this unlocked. 

by
EE Community Support Team

Re: unlock form not working, takes me back to the start

Good morning @nishdha

 

If you can let us all know how you get on when you speak to customer services please, that would be great.

 

Thank you and best of luck!

 

Richard

 

🙂

 

by Grand Master
Grand Master

Re: unlock form not working, takes me back to the start

You can't use the unlock form for devices not bought from EE.

 

To unlock a phone bought from a 3rd-party you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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