by og301188 Investigator
Investigator

unlock code requested over 10 days ago

hi i requested my phone unlock code over 10 days ago i still haven't received a email

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: unlock code requested over 10 days ago

Hi @og301188

 

You will need to call and speak to the unlock team as per your initial email/text. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
8 REPLIES 8
by Grand Master
Grand Master
Solution

Re: unlock code requested over 10 days ago

Hi @og301188

 

You will need to call and speak to the unlock team as per your initial email/text. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: unlock code requested over 10 days ago

Hi @og301188

 

Welcome to the community.

 

What kind of phone are you unlocking?

 

Thanks for your patience so far.

 

Chris

by og301188 Investigator
Investigator

Re: unlock code requested over 10 days ago

Samsung s7

by og301188 Investigator
Investigator

Re: unlock code requested over 10 days ago

muhammad hira miah

[MOD EDIT: XXXXXXXXXXX, Please do not post private information in the public forum]

[MOD EDIT: XXX e1 2qj] 

problem is I'm currently in Bangladesh and need my phone

by
EE Community Support Team

Re: unlock code requested over 10 days ago

Thanks for confirming that, @og301188.

 

I've sent you a private message asking for some more information from you.

 

Please take a look at your community inbox.

 

Thanks

 

Chris

by Grand Master
Grand Master

Re: unlock code requested over 10 days ago

Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.

 

How did you request this unlocking?

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by SafiyaJmu Investigator
Investigator

Re: unlock code requested over 10 days ago

Hi I have the same issue 

Requested  10 days ago and 2 complaints however not even one email from ee

by
EE Community Support Team

Re: unlock code requested over 10 days ago

Hi @SafiyaJmu

 

I have replied to your other post. Please take a look and follow the advice there.

 

Thanks


Chris

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