by luisan1977 Investigator
Investigator

unlock Huawei P20 pro

Hi friends.

 

The first, sorry for my English, I don't live in UK, and my English is very bad. I have a mobile phone HUAWEI P20 pro, but  I don't use in Spain and other countries becouse HUAWEI p20 is locked to company EE, I need unlock code but I don´t know obtain this code. 

Please I need your help.  You can contact with me by private and my mail  luisan1977@gmail.com.

 

Thanks

6 REPLIES 6
by Grand Master
Grand Master

Re: unlock Huawei P20 pro

@luisan1977  You need to call EE customer services to request the unlock and it will cost you £8.99 payable via a UK credit/debit card.  It will take up to 10 days to process. 

 

EE will only unlock a device if it has passed 6 months since it was originally purchased from EE, if it has not passed this 6 month period the device will not be unlocked until it has. 

by luisan1977 Investigator
Investigator

Re: unlock Huawei P20 pro

ok, but my engilsh is very bad for a phone  conversation, I don't know if the mobile phone have six month past of  contract. Can I pay with my Spanish credit card?

 

thanks

by Grand Master
Grand Master

Re: unlock Huawei P20 pro

No, it must be a UK credit/debit card.

 

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: unlock Huawei P20 pro

Hi @luisan1977.

 

Welcome to the community 🙂

 

As @Chris_B has mentioned you would need to contact our customer service team who can help you further with unlocking your device.

 

Payments can't be accepted with a Spanish credit card. 

 

I hope this helps, please come back if you have any further questions.

 

Katie

 

by luisan1977 Investigator
Investigator

Re: unlock Huawei P20 pro

Thank you for your answer, but I don't have credit card in UK, only spain credit card. I'm sorry that you cann't help more.

 

Good a nice day

by Grand Master
Grand Master

Re: unlock Huawei P20 pro

In that case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.