24-10-2018 01:54 PM - edited 24-10-2018 01:54 PM
The first, sorry for my English, I don't live in UK, and my English is very bad. I have a mobile phone HUAWEI P20 pro, but I don't use in Spain and other countries becouse HUAWEI p20 is locked to company EE, I need unlock code but I don´t know obtain this code.
Please I need your help. You can contact with me by private and my mail email@example.com.
24-10-2018 01:57 PM
@luisan1977 You need to call EE customer services to request the unlock and it will cost you £8.99 payable via a UK credit/debit card. It will take up to 10 days to process.
EE will only unlock a device if it has passed 6 months since it was originally purchased from EE, if it has not passed this 6 month period the device will not be unlocked until it has.
24-10-2018 02:00 PM
ok, but my engilsh is very bad for a phone conversation, I don't know if the mobile phone have six month past of contract. Can I pay with my Spanish credit card?
24-10-2018 03:01 PM
No, it must be a UK credit/debit card.
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) .
24-10-2018 03:02 PM
Welcome to the community 🙂
Payments can't be accepted with a Spanish credit card.
I hope this helps, please come back if you have any further questions.
24-10-2018 06:00 PM
Thank you for your answer, but I don't have credit card in UK, only spain credit card. I'm sorry that you cann't help more.
Good a nice day
24-10-2018 06:09 PM
In that case your only remedy is against whoever you got the phone from.