04-03-2019 08:07 PM - edited 04-03-2019 08:16 PM
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
05-03-2019 07:35 AM
05-03-2019 08:34 AM
Thanks for your answer. The problem is that I don't live in UK and so haven't
any UK bank card. Is there any possibility for me to make a payment?
by Deirdre0211 Sunday