by yalist

unlock Google Pixel

I've bought from AliExpress Google pixel as unlocked but fond it locked by EE!

How it can be unlocked? 

by Grand Master
Grand Master

Re: unlock Google Pixel


To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.


Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.


But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.


If that is the case your only remedy is against whoever you got the phone from.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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EE Community Support Team

Re: unlock Google Pixel

Morning @yalist


Thanks for coming to the community.


I can see @XRaySpeX has given you all the information you need to request the Google Pixel to be unlocked.


If you get in touch with us the team will be happy to help.


Let us know if you have any other questions.


Leanne 🙂

by yalist

Re: unlock Google Pixel

Thanks for your answer. The problem is that I don't live in UK and so haven't

any UK bank card. Is there any possibility for me to make a payment?

Thank you.  

EE Community Support Team

Re: unlock Google Pixel

Hi there @yalist


To unlock a second hand phone we would need to take the payment from a UK card.


Have you contacted the seller to let them know the phone is locked?




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