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by
Explorer

unable to unlock my iphone

Hi

 

i have an iphone and i submitted the unlocking request and i have got a message in return that  'We are unable to complete the request as the imei requested is not paired to the account'

the phone is more than 6 months old so why the error.

4 REPLIES 4
Highlighted
by Grand Master
Grand Master

Re: unable to unlock my iphone

@abdulyousfi   Where did you get this device from ? 

Highlighted
by Grand Master
Grand Master

Re: unable to unlock my iphone

@abdulyousfi : Where did you get this device originally? Did you buy it yourself new direct from EE or from a reseller or is it 2nd-hand? The unlocking process & costs are different. Was it on contract or PAYG?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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Highlighted
by
Explorer

Re: unable to unlock my iphone

it is 2nd hand phone but i had unlocked the other phone before as well and it was 2nd hand but this time it generated this error

Highlighted
by Grand Master
Grand Master

Re: unable to unlock my iphone

You cannot use the online unlocking form for 2nd-hand phones.

 

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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