25-01-2020 02:06 PM
i have an iphone and i submitted the unlocking request and i have got a message in return that 'We are unable to complete the request as the imei requested is not paired to the account'
the phone is more than 6 months old so why the error.
25-01-2020 03:13 PM
@abdulyousfi : Where did you get this device originally? Did you buy it yourself new direct from EE or from a reseller or is it 2nd-hand? The unlocking process & costs are different. Was it on contract or PAYG?
25-01-2020 11:10 PM
it is 2nd hand phone but i had unlocked the other phone before as well and it was 2nd hand but this time it generated this error
25-01-2020 11:12 PM
You cannot use the online unlocking form for 2nd-hand phones.
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
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