09-03-2019 06:17 AM
Hi. I am italian boy. I bought a secon hand huawei mate 20 pro from ebay. I would want to unlock the phone, but i know only that seller use ee-network, i don't the type contract. Help me please
09-03-2019 06:33 AM
Please read and follow the instructions in EE HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK guide which tells you what you need to do and how much you need to pay.
09-03-2019 12:50 PM
@marmazzotta1969: To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.