by
New Member

sim nolock

I have a device with yes and and uk that is blocked for another operator. As I am in Brazil and I put the yes here it is incompatible.
Nuero ee +44 xxxxxxxx. IMEI xxxxxxxxxx and ICCID xxxxxxxxxxxxx, I would be grateful if you could liberally;
xxxxxxxxxx@xxxxxx

 

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1 SOLUTION

Accepted Solutions
Highlighted
by Grand Master
Grand Master
Solution

Re: sim nolock

Hi @tadeutl 

 

Please read EE guide which explains the process:

HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

2 REPLIES 2
Highlighted
by Grand Master
Grand Master
Solution

Re: sim nolock

Hi @tadeutl 

 

Please read EE guide which explains the process:

HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

Highlighted
by Grand Master
Grand Master

Re: sim nolock

@tadeutl : Are you saying your device is locked to EE & you are trying to use a Brazilian Yes network SIM in it?

 

Where did you get this device originally? Did you buy it yourself new direct from EE or from a reseller or is it 2nd-hand? The unlocking process & costs are different. Was it on contract or PAYG? How old is it?

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