by vtee
Visitor

sim lock

I bought second hand ipone, but looks like it is sim locked to ee. my iphone is 1 year 6 monts 3 days old, but still sim locked. How to get it unlocked. I live abroad , so calling mayby not possible

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: sim lock

Hi @vtee 

 

Please read and follow EE unlocking guide. You will want to follow the unlocking a second hand device. 

 

This will involve you calling EE and paying a fee.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: sim lock

Hi @vtee 

 

Please read and follow EE unlocking guide. You will want to follow the unlocking a second hand device. 

 

This will involve you calling EE and paying a fee.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: sim lock

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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