30-06-2017 03:33 PM
im from portugal and i buy a iphone online and the guy sell me the iphone help me to unlock the phone but now i receive a email about the unlock and they said its done but i need to contact de EE to unlock the Region Lock just because the phone dont acepte my new sim card... can you help me please?
30-06-2017 03:40 PM
There are no region locks on iPhones and even if there was UK and Portugal are both in the same region (Europe)
Who apparently.unlocked it before because only the network can do this.
Please CLICK HERE to review the current unlocking process.
30-06-2017 03:56 PM
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
30-06-2017 04:11 PM
@Brito85: Try that Freephone no. over Skype for free.
You'll still need a UK bank card to pay. Do you have 1?