by helenco Investigator
Investigator

problem unlocking phone IMEI not recognised

Hi

I have an old Samsung E1230 which I bought from an Orange shop in 2012 and currently use an EE PAYG plan. I have registered my account on the EE website and I have tried to unlock the phone on the 'My EE - Unlock Your Device' web page but neither the phone number nor the IMEI number are recognised. Any suggestions as to why this might be happening?

 

Thanks.

2 REPLIES 2
by Profile closed
Not applicable

Re: problem unlocking phone IMEI not recognised

Hello @helenco to unlock an Orange device please call customer service on 150 from an EE phone or 07953 966 250 using options 2, 4 from any other who can process the unlock request for you. :):

 

https://community.ee.co.uk/t5/Unlocking-devices-and-PAC-codes/Unlocking-your-EE-mobile-phone-or-devi...

by Grand Master
Grand Master

Re: problem unlocking phone IMEI not recognised

Hi, 

 

It will be cheaper/quicker to get this phone unlocked via a third party site or down your local phone repair/market. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

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