04-04-2017 09:20 AM
I applied over 10 days ago to unlock my phone but apart from a text requesting feedback on the service have heard nothing and no update. Clearly the request has been received but no action taken. Is this a general problem with the service from EE if no can someone from EE sort it. Have had to resort to the community as unless I call there is not other means of communication.
04-04-2017 11:40 AM - edited 04-04-2017 11:41 AM
Good morning @John743
Welcome to the EE community 🙂
Please have a look at our Unlocking your mobile phone or device – The EE quick guide by @Karen_C
How long does it take to unlock? It normally takes up to ten days – however sometimes it may take longer if we have to contact the manufacturer.
If you haven't received your code within ten days and haven't received a text saying we're waiting for the codes from the manufacturer, please get in touch.
Let me know how you get on.
04-04-2017 05:57 PM
10 minutes after posting I got a text saying I would get another text in 10 days explaining how to unlock the phone. Can't believe it take 20 days!
04-04-2017 06:18 PM - edited 04-04-2017 06:18 PM
04-04-2017 07:07 PM
Don't see why I should have to go to the expense of a call charge when I have filled in the correct form, recieved acknowledgement of the request, ensured sufficient funds are available and been asked to submit feedback on the service. Seems to me yet another way to make money.
04-04-2017 07:29 PM - last edited on 04-04-2017 07:33 PM by Leanne_T
Pay as you go ***** ******
[Mod Edit: Please do not post personal information on the forum]
04-04-2017 08:11 PM - edited 04-04-2017 08:13 PM
@John743 Did you get this device yourself from EE or is it 2nd hand ? Because you say sufficient funds, it's free for PAYG if you got the device yourself from EE.
If it's 2nd hand you can not use the online form and you do need to call customer services to request it to be unlocked and it will cost you £8.99 payable via credit/debt card.