by melaniecondon Investigator
Investigator

phone lock

my samsung s7 asked for a password and can't remember it and now can't get onto the phone

7 REPLIES 7
by melaniecondon Investigator
Investigator

Re: phone lock

Hi - it was asking me for a password
by Grand Master
Grand Master

Re: phone lock

@melaniecondon You will have to remember the passcode.  This is a  security measure that no one else knows.  

by melaniecondon Investigator
Investigator

Re: phone lock

Hi Chris - it is asking me for a password rather than a number

by Grand Master
Grand Master

Re: phone lock

@melaniecondon  Devices can have passwords or number or a combination of both.   

by melaniecondon Investigator
Investigator

Re: phone lock

I can't remember it - is it the google one?

by melaniecondon Investigator
Investigator

Re: phone lock

I have registered on EE to have it unlocked but it says it can take 10 days and despserate for the phone to be working straight away

by
EE Community Support Team

Re: phone lock

Hello there @melaniecondon

 

Thanks for coming to the community.

 

Are you using an EE phone and SIM?

 

Unlocking the phone will open the phone for all networks this will still need your passcode if you have one set up on the phone.

 

Thanks, Leanne.

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