by Eileen1934
Visitor

phone and top up card blocked due to long illness

having had a long period f  being unable to use my orange phone I now find it and the top up caard blocked.  Suggestions pleae

 

2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: phone and top up card blocked due to long illness

How long ago did you last use it?

 

After 6 months it deactivates and goes into hibernation.

 

After 9 months it totally deactivates and number and all credit is forfieted.

 

If you are between month 6 and month 9 just give Orange (EE) a call and get it reactivated


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: phone and top up card blocked due to long illness

Good morning @Eileen1934

 

Thank you for coming here 🙂

 

Please let us know if this is help to you.

 

Richard

 

🙂

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