by kaysmith
Explorer

over 72 hours and still no unlock

It has now been over 72 hours since I received the confirmation email for unlocking my iphone. On the email it says it can take up to 72 hours for an apple iphone, or could take up to 10 days but they would contact me via text if that was the case. I have received no information at all since then.

 

Can anyone provide any advice?

Thank you, any help would be much appreciated! 

4 REPLIES 4
by Grand Master
Grand Master

Re: over 72 hours and still no unlock

@kaysmith  It says it should be within 72 hours but it could take up to 10 days it’s after the 10 days you’ll be  contacted if it going to take longer.   It’s not a  guarantee that it will be done within 72 hours and you’ll have to wait the 10 days. 

by
EE Employee

Re: over 72 hours and still no unlock

Hi @kaysmith and welcome to the community.

 

Can I get you to try a backup and restore as new, with a different network SIM in the handset?

 

Let me know how you get on.

 

Many thanks,

 

Lee

by kaysmith
Explorer

Re: over 72 hours and still no unlock

Hi, 

 

Thank you! It has worked and it is all sorted now. 

 

Thank you again!

by
EE Employee

Re: over 72 hours and still no unlock

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.