by rajaifzal
Visitor

not taking money of balance

hi

what is wrong with ee now i am trying to get my phone unlocked and they are making it difficult for me it doesnot say anywhere that i have to pae charge through debit card so why not take it from my balance i just topped up my phone just to do that and they are refusing to do it

3 REPLIES 3
by Grand Master
Grand Master

Re: not taking money of balance

If you are topping it up & have a credit balance you must have a PAYG phone. There is no charge for unlocking PAYG phones bought directly from EE. Did you buy it from EE?

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by Grand Master
Grand Master

Re: not taking money of balance

@rajaifzal  Did you get this device from EE yourself?  As it’s free for PAYG customers so no need to top up.  If you got the device 2nd hand you need to pay via credit/debt card.  

 

Its EEs choice on how you pay for this service so unfortunately your credit will not cover the charge. 

by
EE Community Support Team

Re: not taking money of balance

Hi @rajaifzal,

 

Welcome to the EE Community.

 

Did @XRaySpeX and @Chris_B's great answers give you all the information you needed?

 

Thanks

 

James

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