by chimpy1979 Established Contributor
Established Contributor

no service after porting o2 number to ee even tho it shows up in my ee

after porting o2 number to ee have no service issue and carnt use my phone no simcard will work saying my carrier is ee and shows on my ee as the number ive ported but no service 

30 REPLIES 30
by Grand Master
Grand Master

Re: no service after porting o2 number to ee even tho it shows up in my ee

@chimpy1979  Is this an EE device or a device that you use on o2 ?    What device is it. 

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

was on o2 contract before 

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

i phone 6 i had it unlocked and itunes verified it was unlocked 

ported number now no service

 

by Grand Master
Grand Master

Re: no service after porting o2 number to ee even tho it shows up in my ee

@chimpy1979  On the device go to Settings>General>Profile.  And 02 profile needs to be deleted.   And now restart the device.  

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

go to settings / general then theres no profile there to choose

by Grand Master
Grand Master

Re: no service after porting o2 number to ee even tho it shows up in my ee

@chimpy1979  If it's there it's at the bottom.  

 

 

Have you tried a network reset on the device? 

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

no defo not there and yer was one of the steps ee operator told me to do 

Highlighted
by Grand Master
Grand Master

Re: no service after porting o2 number to ee even tho it shows up in my ee

@chimpy1979   Is the device definitely unlocked? 

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

not sure how to check this but i followed the instructions given by 02 and conected to itunes said this device is now unlocked

 

by Grand Master
Grand Master

Re: no service after porting o2 number to ee even tho it shows up in my ee

@chimpy1979   If iTunes is confirming it's unlocked then it is unlocked.    Perhaps @Leanne_T or @Lee_H can help.    

by
EE Community Support Team

Re: no service after porting o2 number to ee even tho it shows up in my ee

Hello there @chimpy1979.

 

Thanks for coming here.

 

Is any other SIM card working in the iPhone?

 

Also are you able to try the EE SIM in another device?

 

Thanks, Leanne 🙂

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

no no other sim works in phone but just tryed it in my iphone 7 plus and the sim worked 

 

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

i put sim in my iphone 7 plus then back in my six and its stared working i think got ee in top corner but no signal so turned it off and back on and gone back to no service 

\

by
EE Community Support Team

Re: no service after porting o2 number to ee even tho it shows up in my ee

Thank you for trying @chimpy1979.

 

Does the original SIM now not work either?

 

As the EE SIM is working this should work no problem in the iPhone.

 

Also was the iPhone used before the unlock request?

 

Thanks.

 

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

nope no sim card will work in the phone  and yes before and after the unlock request

 

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

tryed swopping sims again and its registered ee one bar signal then back to no service 

by
EE Community Support Team

Re: no service after porting o2 number to ee even tho it shows up in my ee

Hi @chimpy1979,

 

If the SIM is working in your other phone it would indicate a problem with the iPhone 6.

 

Have you tried restoring to factory settings?

 

Thanks

 

James

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

Yes I have restored to factory settings and if its the phone why have I not had any problems with the device before had no problems unlocking the phone the problem arose as I waited for my number to be ported from o2 to EE witch says to me it's something you or o2 have done to my phone I car t see how my device can work one minute and not the next 

by chimpy1979 Established Contributor
Established Contributor

Re: no service after porting o2 number to ee even tho it shows up in my ee

And why does it register for 30 seconds after placing it in my iPhone 7 then back in my iPhone 6 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.