by aldosus
New Member

my service was cancelled

i toped up £ 20,00 and i din't know that my service was cancelled, so i have the money on my mobilr phone  but I can't use use it , would you get my phone but working or please can i unlock my mobile phone , tu used with another suplayer , o can i get my £20 pounds back , i been having so many problems with this nomber ,sorry but i don't wan ee anymore , thank you anythink call on **************,that its maria my friend and she have my permition to answer anything you need to know ,thank you . maria aldora  jesus ,


[mod edit: please don't post personal details on the forum]

by Grand Master
Grand Master

Re: my service was cancelled

Hi @aldosus 


To unlock your phone: 


Please read EE guide which explains the process:


Outstanding balance:


You need to speak to EE CS on 150 about reactivating your account if it's in hibernation.







To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: my service was cancelled

@aldosus :

  1. PAYG Deactivation: Sounds like it has gone into hibernation.


    When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.


    You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

  2. Unlocking: Where did you get this device? Did you buy it yourself new direct from EE or is it 2nd-hand? The unlocking process & costs are different. Is it on contract or PAYG? How old is it?
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