by Charles150290
Explorer

my rook ee will not factory reset

I have forgotten my pattern haven't used it for some time now but unfortunately my main phone is now water damaged so I need to use this temporary.

I have done volume up and power button but factory reset keeps failing!?

I do manage to remember it yesterday but when I tried to change patern took to long to remember again and phone went to screen lock so yeah I'm back to square one i have properly attempted this now over 1000 times!.. Should I give up or could you help please?

6 REPLIES 6
by Grand Master
Grand Master

Re: my rook ee will not factory reset

@Charles150290  Unfortunately unless you remember the pattern there is no work around it’s a security thing and it’s doing it job.  You can not  factory reset it until you get into the device. 

by Brilliant Contributor
Brilliant Contributor

Re: my rook ee will not factory reset

@Chris_B I don't know about Apple but you don't need to be in the device to factory reset.

 

Volume up home and power button should work.

 

If it isn't @Charles150290 have you tried connecting to your pc and doing it that way


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: my rook ee will not factory reset

Hi @Charles150290

 

Welcome to the community.

 

Were you given the option to unlock with a security question rather than the key sequence?

 

Does it tell you if your have X amount of tries left?

 

Chris

 

by Charles150290
Explorer

Re: my rook ee will not factory reset

No it hasnt just patterns after patterns.. There is no message stateing x mount left. I have tried volume button and power key to factory resat and it just keeps failing? 

by
EE Community Support Team

Re: my rook ee will not factory reset

Thanks for confirming, @Charles150290

 

I've sent you a private message for some more information.

 

Please take a look and get back to me.

 

Chris

by Grand Master
Grand Master

Re: my rook ee will not factory reset

Hi @Charles150290

 

Try turning the device off before you go into recovery.

 

Thanks,




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