20-01-2019 12:44 AM
20-01-2019 11:21 AM
What device do you have and where did you buy it?
It sounds like its locked or maybe blacklisted.
20-01-2019 12:39 PM
i have an iphone 8, my mum got it for me but she isn’t here so i can’t ask her where from
Sent from my iPhone
Let us know when you find out.
20-01-2019 02:50 PM - edited 20-01-2019 02:52 PM
The SIM you are using that doesn't work in this phone, what network is it on?
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.