by dee4
Explorer

my phone is saying no service but when i put my sim in to another phone it works

 
4 REPLIES 4
by dee4
Explorer

Re: my phone is saying no service but when i put my sim in to another phone it w

i have an iphone 8, my mum got it for me but she isn’t here so i can’t ask her where from

Sent from my iPhone
by Grand Master
Grand Master

Re: my phone is saying no service but when i put my sim in to another phone it w

Hi @dee4

 

What device do you have and where did you buy it?

 

It sounds like its locked or maybe blacklisted.

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: my phone is saying no service but when i put my sim in to another phone it w


@dee4 wrote:
i have an iphone 8, my mum got it for me but she isn’t here so i can’t ask her where from

Sent from my iPhone

@dee4

 

Let us know when you find out.

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: my phone is saying no service but when i put my sim in to another phone it w

The SIM you are using that doesn't work in this phone, what network is it on?

 

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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