by malcolm657 Investigator
Investigator

my phone is asking for an 8 digit No ?

My phone is requesting an 8 digit number to unlock the SIM ? previousely it was 4 digits

and now I cannot use the phone ? 

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: my phone is asking for an 8 digit No ?

That 8 digit code is a PUK, which means you have entered the incorrect SIM PIN more than 3 times.

 

You can get your PUK from your online account via the 'Manage Device' section, failing that you will need to ring EE from another mobile or landline on 07953 966250 to request your PUK.

 

More details about a PUK can be found here.

5 REPLIES 5
by Profile closed
Not applicable
Solution

Re: my phone is asking for an 8 digit No ?

That 8 digit code is a PUK, which means you have entered the incorrect SIM PIN more than 3 times.

 

You can get your PUK from your online account via the 'Manage Device' section, failing that you will need to ring EE from another mobile or landline on 07953 966250 to request your PUK.

 

More details about a PUK can be found here.

by malcolm657 Investigator
Investigator

Re: my phone is asking for an 8 digit No ?

jJmitchel

Thank you very much for you help and let me know if you need any sheet
metal work done I would be pleased to help

Regards Malcolm
by
EE Employee

Re: my phone is asking for an 8 digit No ?

Hi @malcolm657 and welcome to the Community.

 

Did you get sorted after following the advice given by @Profile closed?

 

Many thanks,

 

Lee

by malcolm657 Investigator
Investigator

Re: my phone is asking for an 8 digit No ?

Yes thank you for your help

Regards Malcolm
by
EE Employee

Re: my phone is asking for an 8 digit No ?

That's great - thanks for popping back to let us know!

 

Thanks - Karen. Smiley Happy

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