by lilla89 Investigator
Investigator

locked iphone

I bought my iphone longer than 2 years ago. The website says any iPhone or iPad sold directly by EE, on or after 1 September 2015, will be unlocked automatically once it reaches 18 months old*. However my iphone is still locked.I need it unlocked as I moved to Italy and I need to use an italian sim.

7 REPLIES 7
by Grand Master
Grand Master

Re: locked iphone

@lilla89  then you need to call customer services to get this looked into.  

by lilla89 Investigator
Investigator

Re: locked iphone

well I live in Italy and I would rather speak with someone online. Is it not possible?

by Grand Master
Grand Master

Re: locked iphone

Did you buy it directly from EE itself & not got it on an EE contract from a reseller, like CPW?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: locked iphone

Hi @lilla89,

 

Welcome to the EE Community. 🙂

 

Have you tried to use your phone with another SIM?

 

Thanks

 

James

by lilla89 Investigator
Investigator

Re: locked iphone

I bought the phone from cpw and I contacted them first but they told me that I have to contact you 

by lilla89 Investigator
Investigator

Re: locked iphone

Yes I did with an Italian sim but the phone says network not supported 

by Grand Master
Grand Master

Re: locked iphone

You cannot use the online unlocking form for phones not bought direct from EE.

 

To unlock a phone not bought direct from EE you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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