18-10-2019 06:27 PM
I bought my iphone longer than 2 years ago. The website says any iPhone or iPad sold directly by EE, on or after 1 September 2015, will be unlocked automatically once it reaches 18 months old*. However my iphone is still locked.I need it unlocked as I moved to Italy and I need to use an italian sim.
19-10-2019 12:30 AM
Did you buy it directly from EE itself & not got it on an EE contract from a reseller, like CPW?
19-10-2019 07:38 PM
You cannot use the online unlocking form for phones not bought direct from EE.
To unlock a phone not bought direct from EE you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
by Abilou1994 3 weeks ago